FAQs

About the collection

How many issues are there in the collection?

There are 120 issues in the collection.

How often is the collection published?

Weekly

How much does each issue cost?

Issue 1 comes at the special price of £2.99. Premium subscribers will pay £3.99.
Issue 2 comes at the special price of £6.99. Premium subscribers will pay £7.99.
Issue 3 onwards is priced at £9.99. Premium subscribers will pay £10.99.

How can I get copies if I live outside the UK or Republic of Ireland?

We are sorry, but at the moment we cannot send copies outside the UK and R.O.I.

Back to contents list

Subscribing to the collection

How do I subscribe?

You can subscribe in one of 3 ways; online, by telephone on 0344 892 7203 and by post by filling in a subscription form which can be found in issue 1 of the collection.

What payment methods are available?

Direct Debit, Visa, Mastercard or via invoice.

Have you received my subscription request – I have not had confirmation?

If you have subscribed online, you will receive a confirmation email followed by your welcome letter, both will be sent within 24 hours of placing your order. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your order reference number and details of your subscription. If you haven’t received a welcome letter after 10 days, then please contact our Customer Service Team. If you email the team, please include your name in the subject line.

When will I receive my superb free gifts?

With your 1st delivery you will receive your FREE Issue and Chocolate Frog Keyring.

With your 3rd delivery, you will receive your FREE Binder and Dividers.

With your 5th delivery, you will receive your FREE Hogwarts Railways Travelcard Holder.

With your 7th delivery you will receive your FREE Tin Poster with officially licensed Hogwarts Express artwork.

Back to contents list

Replacements, Returns and Cancellations

How do I cancel my subscription?

You can cancel at any time giving 28 days’ notice – please contact our Customer Service Team via telephone, post or email. If you contact the team by writing, please include your name and subscription reference.

Can I get the free subscription gifts without subscribing?

No, sorry, but if you’d like to subscribe you can do so via our ‘subscribe’ page. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.

How do I return an issue?

If you subscribe and decide for whatever reason not to keep a received issue, you must send it back unopened within 14 days following the receipt of your despatch to the following address:

Build The Hogwarts Express mda Swift Park Old Leicester Road Rugby CV21 1DZ

Please include your subscription number with your parcel. A parcel kept more than 14 days means acceptance and the invoice should be paid promptly.

How can I get back issues?

To order back copies, please contact our Customer Service Team by one of the methods stated in the Contact section. Please note that it can take up to 28 days to deliver your back copies from receiving your request.

Why have I received the wrong issue/s?

We will replace all your issues with the correct copies. For us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line.

I cannot find copies in the shops – what do I do?

We will replace all your issues with the correct copies. For us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line.

What should I do if I receive a damaged issue?

We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Service Team. It might be also a good idea to mention the problem to Royal Mail.

Back to contents list

Other Questions

Why can’t I get through on the telephone number given?

We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team at HogwartsExpress@hachette-service.com.

I cannot access some of the website pages. What can I do?

It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please get in touch with our customer services team using one of the methods on the contact page.

Back to contents list